How should you adjust a drink when a customer requests light ice?

When a customer requests light ice, the goal is to provide them with a drink that has a reduced amount of ice while still maintaining the proper volume of the beverage. By cutting the ice amount by half, it creates more room for the beverage itself, ensuring the customer receives the flavor and volume they anticipate.

At the same time, increasing the mix line by half compensates for the ice reduction, allowing for a more balanced drink. This adjustment is crucial because it helps maintain the same overall drink quantity even with the lighter ice, providing a more satisfying experience without diluting the flavor due to excess ice.

The other approaches do not adequately address the customer’s request. Simply increasing the ice amount would contradict the request for light ice, while not altering the ice or mix line would not cater to the customer’s desire for less ice. Reducing the mix line while cutting down ice would lead to a smaller volume of drink, which would not fulfill the customer’s expectations. Thus, the chosen method best aligns with delivering a customized drink experience.