What does "Make it epic" exemplify in commitment towards customers?

The phrase "Make it epic" signifies a commitment to going above and beyond in customer service. It reflects an intention to not only meet customer needs but to surprise and delight them in ways they didn't anticipate. By embracing this mindset, team members are encouraged to create memorable experiences that leave a lasting impression on customers.

This approach contributes to customer loyalty, as individuals are more likely to return when they feel valued and appreciated. The idea is to elevate the standard of service, ensuring that each interaction is special and tailored to delight the customer, which is what distinguishes exceptional service from merely adequate service. Hence, exceeding customer expectations becomes a fundamental aspect of the ethos represented by "Make it epic."